Cancellation & Refund Policy

You can cancel for a full refund any time before your digital cards are sent. Once invites have gone out, the package is non-refundable — the cards and tickets are already live to your guests and the work has been delivered.

The on-site scanning attendant can be cancelled up to 7 days before your event for a full refund. Within 7 days of the event the attendant has already been scheduled and travel arranged, so this add-on is non-refundable, though we’ll always try to accommodate a date change where we can.

Printed cards can be cancelled for a full refund any time before they go to print. Once printing has started the cards are made to order, so the print portion of your order is non-refundable. Your digital package is unaffected and follows the policy above.

Because your digital cards are online, you can update event details — venue, date, or time — at no cost, even after invites are sent. Every guest sees the change instantly, so a reschedule never means buying again.

Email support@opusfesta.comor message us on WhatsApp with your order details. Approved refunds are returned to your original payment method (M-Pesa, Airtel Money, Mixx by Yas, Selcom Pesa, Visa, or Mastercard) within 7–14 business days.