Cancellation & Refund Policy: Digital Card Packages

You can cancel for a full refund any time before your digital cards are sent. Once invites have gone out, the package is non-refundable. The cards and tickets are already live to your guests and the work has been delivered.

The on-site scanning attendant can be cancelled up to 7 days before your event for a full refund. Within 7 days of the event the attendant has already been scheduled and travel arranged, so this add-on is non-refundable, though we’ll always try to accommodate a date change where we can.

Printed cards can be cancelled for a full refund any time before they go to print. Once printing has started the cards are made to order, so the print portion of your order is non-refundable. Your digital package is unaffected and follows the policy above.

Because your digital cards are online, you can update event details such as venue, date, or time at no cost, even after invites are sent. Every guest sees the change instantly, so a reschedule never means buying again.

Email support@opusfesta.com or message us on WhatsApp with your order details. Approved refunds are returned to your original payment method (M-Pesa, Airtel Money, Mixx by Yas, Selcom Pesa, Visa, or Mastercard) within 7–14 business days.